Privacy Policy - AncestorHonor

1. Introduction

Welcome to our Privacy Policy. We are AncestorHonor (Pty) Ltd. (Registration number 2019/453400/07) and this is our plan of action when it comes to protecting your privacy. We respect your privacy and take the protection of personal information very seriously.

The purpose of this policy is to be transparent and describe the way that we collect, store, use, and protect information that can be associated with you, or another specific natural or juristic person, and can be used to identify you or that person (personal information).

2. Audience

This policy applies to you if you are:

A visitor to our website; or
A user, customer, or merchant who registers for an account on AncestorHonor by completing the appropriate form in order to access the services provided.

3. Personal Information

What Personal Information Includes:

Certain information that we collect automatically when you visit our website;
Information collected when making use of our services by means of a merchant's website;
Certain information collected on registration (see below);
Certain information collected on submission; and
Optional information that you provide to us voluntarily.

What Personal Information Excludes:

Information that has been made anonymous so that it does not identify a specific person;
Permanently de-identified information that does not relate or cannot be traced back to you specifically;
Non-personal statistical information collected and compiled by us; and
Information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board.

Common Examples We Collect:

Identifying information — such as your name, date of birth, or identification number of any kind;
Contact information — such as your phone number or email address;
Address information — such as your physical or postal address;
Financial information — sensitive personal information depending on the services required, including your bank account details.

4. Acceptance & Legal Capacity

Acceptance Required: You must accept all the terms of this policy when you register for an account or request the use of our services. If you do not agree with anything in this policy, then you should not register for an account or make use of AncestorHonor's services. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

Legal Capacity: You may not access our website or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

AncestorHonor shall not process any personal information relating to a person under the age of 18 years unless we have obtained consent from that person's parent or legal guardian. Parent or guardians providing information of a child under 18 years hereby expressly consent to AncestorHonor processing such information according to the provisions of this policy.

5. Notification of Changes

AncestorHonor may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website. If you continue to use the website and our services following notification of a change, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

Minor updates will not fundamentally impact the User and might be applied without separate notifications. If changes are deemed significant, we will endeavour to inform the User through appropriate means (such as home page banners or email notifications) in a timely manner.

6. How & What We Collect

On Registration: During registration, we ask you for personal information including your name, surname, email address, telephone number, ID number, photo on ID, country of registration, postal/street address, and your username/password.

Financial Information: In the course of providing services, AncestorHonor may ask for financial details (bank account/credit card details). This info is treated with the utmost privacy, stored encrypted on our systems, communicated across a secure link, and never provided to third parties except where necessary to perform the service.

Log Information & Cookies: When you use AncestorHonor, our servers automatically record information that your browser sends (IP address, browser type, language, date/time, and cookies). We send one or more cookies to improve the quality of our service. You can disable cookies, though some features of our service may not function correctly.

Web Beacons: Our website may contain electronic image requests (web beacons) to count page views. They do not collect, monitor, or share any personal information.

User Communications: When you send email or other communications, we may retain those communications in order to process enquiries, respond to requests, and improve our services.

Recording Calls: We may monitor and record telephone calls to our Customer Services Department for quality assurance and data retention policy compliance.

7. Purpose and Use of Collection

We collect and process your personal information for purposes including:

Goods or service purposes — to supply our services and process payments;
Marketing purposes — pursuing lawful marketing activities;
Business purposes — internal audit, accounting, business planning, and analysis;
Legal purposes — handling claims, complying with regulations, or pursuing good governance.

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless retention is required by law, or you have consented to its retention.

8. Disclosure & Sharing

We do not sell personal information. We may share your information as follows:

Advertisers: De-identified aggregated demographic information only.
Support: Sharing contact details between registered Users solely for resolving transaction/support queries.
Service Providers: Under contract to assist with operations (fraud prevention, bill collection, marketing, technology, or banking).
Legal: To comply with laws, subpoenas, court orders, or regulators.
Group companies: Shared for joint content, customer support, and coordination.

9. Information Security

We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our website is hosted on secure servers with firewall and other advanced protection against unauthorized access or destruction.

AncestorHonor complies with the Payment Card Industry Data Security Standard ("PCI-DSS") for processing cardholder data. In the unlikely event of a security breach or data leak, we will notify affected users as soon as reasonably possible to allow you to take protective measures.

10. Transfer to Another Country

We process personal information on web hosting servers that may not be in South Africa. We will only transfer data to countries that have similar privacy laws to South Africa, or recipients who guarantee the same level of protection. By using our website, you consent to this processing.

Enquiries and Contact Information

If you have any questions or concerns arising from this privacy policy, please contact us at:

info@AncestorHonor.co.za